The Animal Medical Hospital at Glenwood believes that providing top quality pet care and customer service is a team effort.
The staff at AMH Glenwood is provided with continuing education on the growing technical advances in veterinary medicine and customer service.
Our veterinary team is a dynamic mix of individuals who come together every day to provide compassionate animal healthcare and client customer service.
Please take a few minutes to meet our staff and review their roles here at the Animal Medical Hospital at Glenwood.
Customer Service Representative
The customer service representative is your first point of contact when calling or coming into our hospital. They cordially greet our clients and their pets, schedule patient appointments, educate our clients on wellness care and parasite prevention, place appointment confirmation calls, help clients locate pet food diets, process client payments, and more.
Jackie
Lead Customer Service Representative
Jackie has been working at AMH since August 2017. She previously was a Teacher’s Aide for 14 years. Her love of animals brought her to a new career at AMH. Jackie has been married for 32 years and has 4 grown children. She currently has five dogs that bring her lots of joy. She has always had pets in her home and feels blessed to have them. In her leisure time, Jackie enjoys camping, going to the beach and being with her family. Jackie is thrilled to be a CSR. She enjoys meeting and greeting all of our clients along with their pets.
Debbie
Customer Service Representative
Debbie joined the practice in 2018 after retiring from NASA as a financial manager. She has been a client of the animal hospital since 1996. Since Debbie was a kid, she has always brought home stray animals and tried to nurse injured wild animals back to health. Working in the vets office is a dream come true. Debbie and Ken have been married for 37 years and have two grown children. When she isn’t working, she enjoys playing with her two golden retrievers, gardening and hanging by the pool.
Heather
Customer Service Representative
Heather joined the AMH team in February 2022. She spent 28 years in her previous career as a greenhouse nursery supervisor but has had a lifelong love for animals which led her to AMH. At the age of 12 she joined the 4-H program where her love of rabbits developed and has grown stronger over the years. They bring so much joy to her life that even today, she still volunteers with 4-H and is locally known as the resident expert on rabbits!
Heather is a single mom of two grown daughters, two Golden Retrievers, Finn & Max, a Cocker Spaniel named Banjo, several cats, a ferret, a sun conure, and 38 rabbits, of course!
In her spare time, Heather loves spending time with her family. She enjoys reading, diamond painting, and creating beautiful resin crafts.
Emily W
Customer Service Representative
Emily became a part of the AMH team in September of 2021. She has worked at pet kennels and daycares for many years and enjoyed playing and interacting with animals of all shapes and sizes. She has always had a love of biology that inspired her to pursue a career where she could continue to help animals and the people that love them. She currently has a border collie mix named Brooks and a leopard gecko named Rafiki to keep her company while she crochets, draws, sings, and sculpts at home.
Emmett
Customer Service Representative
Emmett joined the AMH team in March 2022. He loves meeting everyone’s pets when they come in and they absolutely love all the attention he gives them too!
Emmett currently has three cats named Spitfyre, Xion, & Leo, and one dog named Bravo. In his free time, he spends it giving cuddles and lots of playtime with them.
Veterinary Technicians/Veterinary Assistants
Our veterinary technicians/assistants assist our veterinarians during appointments, procedures and surgery. They are the extra eyes and ears of our doctors during all aspects of treating and caring for our patients. Our technicians pride themselves on the care they give every case. They make sure that each client and their pets are comfortable during their visit to our hospital. In addition to the care and quality attention they provide each visitor to our exam rooms, they are continuously expanding their education on a medical and surgical level to bring you and your pets cutting edge knowledge in the ever-expanding field of medicine.
Emily
Lead Veterinary Assistant
Emily joined AMH in 2003. She was born and raised in Howard County, MD, where her love for animals began as she grew up on her grandparents 88-acre farm in Dayton, MD. Her passion and love for animals led her to begin her path to become a Veterinary Assistant at AMH 20 years ago. To be a part of the AMH team, Emily feels very blessed to be able to work with such a great, caring team of doctors, staff, and clients that have become her second family.
When Emily is not working, she enjoys spending time with her family. She deeply loves her pets which include her spicy cat “Micey”, her poodle “Jax”, who she adopted from Animal Control, her horse, “Scarlett”, and her herd of goats, “Fidey”, of which is her favorite! When she is not occupied with her family or pets, you can find Emily shopping or cheering on her favorite football team, the Baltimore Ravens.
Jacqueline
Veterinary Assistant
Jacqueline joined the practice in March of 2022 and loves working with animals full time. She was born and raised in Maryland and grew up in Western Howard County where she spent many hours riding horses. Jacqueline received her bachelor’s degree from Stevenson University and pursued a career as a K9 Officer. After leaving the Police Academy, she decided to focus on her first love…. animals. When she is not working, she enjoys spending time with her family, friends, and playing with her chocolate Shih Tzu, Bella. She loves to travel and has been to almost all 50 states! Her goal is to learn as much as possible and become a Licensed Veterinary Technician and the best that she can be at AMH.
Nick
Veterinary Assistant
*Bio & Picture Coming Soon*
Caitlin
Veterinary Assistant
Caitlin joined the practice in February of 2023. She has always had a love for animals and wanted a career that would support her passion for them. She went to Carroll Community College and graduated with a Veterinary Assistant Certification. She is planning to become a Licensed Veterinary Technician in the near future. Caitlin enjoys spending her free time with family, friends, and her two dogs, Rosie and Penny.
Laura
Veterinary Assistant
Laura joined AMH in 2023. She was born and raised in Belgium where her passion for animals started as a child. She moved to the U.S. with her husband in 2007. They now have two children, two dogs, and eight cats. Laura loves farm animals and once owned her own farm, complete with chickens, ducks, goats, pigs, a donkey, and a longhorn!
Laura is looking forward to becoming a Licensed Veterinary Technician in the very near future to continue a career in helping animals.
Technician Assistants and Animal Caretakers
Technician Assistants work directly with our Technicians/Veterinary Assistants and perform a variety of duties. Their responsibilities range from assisting in the exam rooms, holding patients for the Technicians/Veterinary Assistants while they are performing various treatments, to maintaining the cleanliness of the hospital and the outside perimeter.
Each member is committed to the care of all animals in the hospital. They show compassion and strong attention to detail when caring for each and every animal within our walls.
Sonni
Technician Assistant
Sonni has been a staple in the AMH family since 2002. Her passion and caring for animals she takes to the next level every day. Sonni is happily married to her husband David, and they have a son, Sean, and two cats named “Angel” & “Oneie”. In Sonni’s spare time, she is extremely active with her second family called “Boom Shake” where she is an instructor in exercise classes. She really enjoys the local community events they are involved in. Sonni is a positive and bright light that shines everywhere she goes. AMH is so lucky to have her part of our team!
Sira
Technician Assistant
*Bio & Picture Coming Soon*
Melanie
Groomer
Melanie has been grooming for over 20 years. She has extensive experience working with a wide variety of canine breeds and with cats. She treats every client (pet) as if they were her own.